Course Outlines
Seminars and Workshops
Management and Leadership
- Essential Skills for the Administrative Assistant
- Essential Skills for the Proactive Office Manager
- Must Have Skills for Entry Level Supervisors and Managers
- Essential Leadership Skills for Women
Human Resources
- Human Resource Management for the Non HR Manager
- Developing Human Resources Policies and Procedures
- Dealing With Difficult Employees
- Effective Interviewing Techniques
- Health and Safety Standards in the Workplace
- Workplace Hazardous Management Information Systems
Communications
- Critical Elements of Exceptional Customer Service
- Effective Negotiation Skills
- Dealing With Difficult and Demanding Clients
- Essential Communication Skills: Dealing with Tact and Professionalism in the Workplace
- Mastering Your People Skills in the Workplace
- Mediation / Conflict Resolution
- Power Selling - Getting Past NO!
- Understanding Project Management
- Mastering Your Business Writing Skills
Professional Developments Workshops
Finance and Accounting
- Finance for the Non Financial Manager
- Understanding Payroll Principles and Functions
- Bookkeeping and Accounting