Communications Workshops
Critical Elements of Exceptional Customer Service
2 Day Workshop
Prerequisite: None
This interactive one day workshop is for front line sales people and service representatives who deal with the demanding and emotionally charged world of customer service. Learn powerful and effective customer service tools that will help you gain control, clarity and power over the service process!
This workshop will provide you with the communication tools to help you think on your feet and make positive customer relationship decisions that drive both the short term and long term success of your business.
You will learn How to...
- Diffuse the anger of an irate customer
- Flatten emotional responses
- Establish rapport and communication
- Heighten listening acuity
- Use language that guarantees information and outcome
- Positively respond to emotional situations
- Manage conflict with ease and control
- Inspire trust and rapport
- Develop profitable, long term business relationships