Management and Leadership Workshops

Essential Skills for Managers and Team Leaders

2 Day Workshop

Prerequisite: None

It's well understood that the corporate culture and environment has changed dramatically over the past few years. Top down management styles are giving way to "team clusters". Hard-nosed, authoritarian, tow-the-line-or-else tactics are giving way to "coaching" and "mentoring" style of management as workers are gaining more freedoms, given more creative leeway and decision making freedoms.

While there are many positives that came with these changes it also encumbered managers and business leaders with new challenges and options. It is becoming more common for the manager & supervisor to be given the task of resolving conflict among their teams and peers. Unfortunately, most organizations inadequately equip their staff to effectively negotiate work relationships and fail to show managers exactly how to mediate between employees.

This intensive 2 day workshop puts the tools of the professional mediator into the hands of managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Workshop Learning Objectives:

  • Determine when problems can best be solved by Managerial Mediation
  • Prepare the best situation for a mediation meeting
  • Learn the primary functions of the manager-as-mediator
  • Negotiate agreements for long term success

Who Should Attend:

  • This special course is designed for department managers, supervisors, team leaders, members of self-managing teams, and human resource staff - in short, for any employee who is responsible for the cooperative work of others.
  • It is also a great resource for those aspiring to be managers and successful leaders.

KEY TOPICS COVERED:

  • A better awareness of conflict and how to deal with it
  • looking at personal 'responses to conflict'
  • workplace mediation structure and principles
  • role-playing the 'Brief Mediation' model
  • reframing inflammatory language
  • effective listening skills
  • getting to the underlying issue quickly
  • communication skills to de-escalate difficult situations
  • win/win solutions
  • how to remain impartial and professional
  • how mediation can be used as part of personnel policies

DETAILS

  • TORONTO: Nov 15/16 - 45 Sheppard Ave E.
  • MISSISSAUGA: Oct 2/3 - 50 Burnhamthorpe W.