Professional Developments Workshops

Anger Management - Managing Anger In the Workplace

1 Day Workshop

Prerequisite: None

High self-awareness is a key element for anger management, because the use of anger management skills presupposes that you know when you are angry and recognize that anger as a cue that something is wrong.

However, anger is a learned response, and the anger response can be unlearned, with commitment and effort. There is nothing wrong with occasional, moderate anger. It creates no lasting harm. But chronic, sustained anger can be harmful to both you and those around you.

Many of us are alarmed at how anger is controlling our lives. This anger management training workshop is all about acquiring, in a step-by-step format, the skills you need for better anger management--your own anger, the outbursts of your employees, or the anger a client might unleash.

Course Outline

How Anger Affects Our Bodies and Our Minds

  • Anger and our bodies
  • Anger and our minds
  • Anger and our behaviour
  • Personal anger patterns

Managing Our Own Anger

  • Challenge and change your attitudes
  • What's underneath the anger?

Learn to Express Feelings Appropriately

  • Develop your anger management communication skills
  • Listening and asking questions
  • Positive intent
  • Assertiveness
  • Negotiation skills
  • Praise

Strategies for Preventing a Build-up of Frustration

  • Dealing with issues
  • Setting limits
  • Dealing with criticism
  • Coping thoughts

How to Keep Calm when Faced with Outbursts

  • Facing anger
  • The aftermath of anger

Assessing Your Anger Management Knowledge - A Case Study

What participants will learn:

  • At the conclusion of this workshop, participants will:
  • Be better able to recognize how anger affects our bodies, our minds and our behavior.
  • Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
  • Be better able to control your own emotions when faced with other peoples' anger.
  • Be better able to identify ways to help other people safely manage some of their repressed or expressed anger.